Frequently Asked Questions
Answers to the questions we hear most often — if yours isn't here, just message us on WhatsApp.
Ordering
How do I place an order?+
Browse our catalog, add items to your cart or tap "Order on WhatsApp" on any product, and we'll confirm the details with you directly over WhatsApp.
Do I need to create an account to order?+
No. Every part of the storefront — browsing, cart, wishlist — works as a guest. Ordering happens through a direct WhatsApp conversation, not an account-based checkout.
What payment methods do you accept?+
Payment details are confirmed with you directly over WhatsApp once your order is finalized, so we can offer the payment method that's most convenient for you.
Can I cancel or modify my order after placing it?+
Yes — message us on WhatsApp as soon as possible with your order details and we'll do our best to accommodate changes before it ships.
Shipping
How long does delivery take?+
Delivery times vary by location and are confirmed with you when your order is placed. See our Shipping & Returns page for our general estimate.
Do you offer free shipping?+
We do offer free shipping over a minimum order amount — check our Shipping & Returns page for the current threshold.
Do you ship internationally?+
Reach out to us on WhatsApp with your location and we'll let you know what's possible.
Returns
What is your return policy?+
We want you to love what you order. See our Shipping & Returns page for our full return policy, or message us on WhatsApp if you're unsure whether an item qualifies.
Can I exchange a product instead of returning it?+
Yes — exchanges are available for eligible items. Message us on WhatsApp to arrange one.
How do I start a return or exchange?+
Message us on WhatsApp with your order details and the reason for the return or exchange, and we'll guide you through the next steps.
Products
Are your products authentic?+
Yes — every product we carry is genuine. Authenticity is never compromised.
How do I know if a product is in stock?+
Product pages show live stock status, including a low-stock warning when only a few remain. "Out of Stock" items are marked clearly.
Can I save products to view later?+
Yes — tap the heart icon on any product to add it to your Wishlist, or the scale icon to add it to Compare. Both are saved in your browser, no account needed.
Can I compare products before buying?+
Yes — use the compare (scale) icon on any product card or product page to add it to a side-by-side comparison of up to 4 products.
Still have questions?
We're happy to help — reach out directly or keep browsing the collection.